Interactive Softworks improves the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels. Corum Group represnted Interactive Softworks in their sale to USAN, Inc, a pioneer in the hosted contact center industry.
The combination of USAN's extensive hosted call center capabilities and ISI's unified Customer Engagement platform creates the industry's first hybrid, hosted and premise based multi-channel solution for business driven Customer Engagement. The combined solution provides USAN customers access to hosted, premise—or a combination of the two deployment options, as well as a platform for unifying communications, developing multi-channel applications, integrating back-office systems, and efficiently driving and exposing business processes across any consumer communication channel.
One of the things that really gave me a lot of confidence, as Corum took us through the process, was that ultimately, a deal is about the people. It’s about chemistry, the fit, the synergy between the people involved.