Digital Roots is a pioneer in artificial intelligence (AI)-based social media customer engagement. Interactions, LLC is a leading provider of Intelligent Virtual Assistants for enterprise customer care. The acquisition builds on Interactions' modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels.
After several conversations, even flying to multiple offices, we began to learn that our team was going to stay intact, we were going to be part of a growing part of the business, and really able to make a difference and move the needle. All those things were very important to us to moving forward, while the mechanics of the deal, the valuations, the terms and things like that, we had a great partner in Corum to help lead us through that.
Matt Van Bergen